FAQ - Frequently Asked Questions
What is your question...
How long does it take to experience The RISE?
What else is there to do at The RISE?
Is parking free?
Is The RISE scary?
LIVING SOCIAL: What is the difference between "Premium" and "Regular" tickets?
What happens if I'm running late?
How do you keep all of the pumpkins from rotting all month long?
What happens if it rains?
How much are tickets?
This sounds cool, but is anyone actually buying tickets?
Do I have to buy a pass to Old Westbury Gardens, Descanso Gardens, or San Diego Zoo Safari Park in addition to my RISE ticket?
What is The RISE?
What do you do with all those pumpkin guts?
Can my 2 year old come for free?
I have tickets for The RISE and need to add one or two more but it's now sold out for my timeslot. What do I do?
I purchased vouchers on Groupon, LivingSocial, AmazonLocal, or Travelzoo. Do I need to redeem them for tickets to The RISE? How do I do that?
Are wheelchairs allowed?
Can I bring my pet?
Can I use my library pass?
Are all of your Jack O'Lanterns real pumpkins?
How do I get discount tickets?
Is The RISE an indoor or outdoor event?
The timeslot doesn't say SOLD OUT or WAIT LIST ONLY but when I click on it there are no more General Admission tickets. What's the deal?
Can I change my ticket date / time?
Can I take pictures?
What dates/times are still available?
I missed my date. Can I use my tickets for another day?
Where is The RISE located? How do I get there?
Is The RISE free for members of Old Westbury Gardens, Descanso Gardens, American Horticultural Society, or San Diego Zoo?
I'm excited about The RISE. When is it?
How long does it take to carve your Jack O'Lanterns?
How are my tickets delivered?
Do I need to buy my tickets ahead of time?
My tickets won't print. What am I supposed to do?
How do I obtain a refund?
When do tickets go on sale?
Do you have group rates?
Your website is not allowing me to select the number of tickets I want. Why?
I signed up to receive a promocode but haven't heard back.
Do you offer military discounts?
I never got the email with my tickets after I placed my order. How do I obtain my tickets?
Can I bring outside food?
Where may I smoke?
How do I commission one of your jack o’lanterns?
Are strollers allowed?
Can you hold tickets for me and I will pay later?
I have tickets for one time and my friends have tickets for another time. Can we all go in together?
If I become a member can I get into a sold out timeslot?
Can I purchase one of the jack o’lanterns I saw at The RISE?
Can I pay for my tickets with cash or a check?
Can I come early?
If I get tickets for the last timeslot will I be able to see everything before you close?
The Membership package doesn’t let me purchase as many tickets as I need. What do I do?
Copyright © 2015 by RISE of the Jack O'Lanterns.
515 North State Road
Briarcliff Manor, NY 10510
All Rights Reserved.
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