FAQ - Frequently Asked Questions
What is your question...
How much are tickets?
Is The RISE scary?
How do you keep all of the pumpkins from rotting all month long?
How long does it take to experience The RISE?
What else is there to do at The RISE?
What is The RISE?
This sounds cool, but is anyone actually buying tickets?
What happens if it rains?
Members: Is it free for members of Old Westbury Gardens, Descanso Gardens, or members of American Horticultural Society?
Is parking free?
What do you do with all those pumpkin guts?
I'm excited about The RISE. When is it?
Are all of your Jack O'Lanterns real pumpkins?
When do tickets go on sale?
Do I have to buy a pass to Old Westbury Gardens or Descanso Gardens in addition to my RISE ticket?
Can I use my library pass?
Can I bring my pet?
What happens if I'm running late due to traffic?
Do I need to buy my tickets ahead of time?
Can I change my ticket date / time?
I have tickets for The RISE and need to add one or two more but it's now sold out for my timeslot. What do I do?
Are strollers or wheelchairs allowed?
Can my 2 year old come for free?
Do you offer military discounts?
Can I bring a tripod or monopod?
I missed my date. Can I use my tickets for another day?
The timeslot doesn't say SOLD OUT or WAIT LIST ONLY but when I click on it there are no more General Admission tickets. What's the deal?
Is The RISE an inside or outside event?
How long does it take to carve your Jack O'Lanterns?
What dates/times are still available?
I purchased vouchers on Groupon, LivingSocial, AmazonLocal, or Travelzoo. Do I need to redeem them for tickets to The RISE? How do I do that?
Do you have group rates?
How do I get discount tickets?
Your website is not allowing me to select the number of tickets I want. Why?
Does my 2 year old (or under 2) need a ticket?
My tickets won't print. What am I supposed to do?
Where is the RISE located? How do I get there?
How do I obtain a refund?
I never got the email with my tickets after I placed my order. How do I obtain my tickets?
I signed up to receive a promocode but haven't heard back.
Do you offer Military discounts?
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