FAQ - Frequently Asked Questions
What is your question...
How long does it take to experience The RISE?
What else is there to do at The RISE?
Is parking free?
Is The RISE scary?
LIVING SOCIAL: What is the difference between "Premium" and "Regular" tickets?
What happens if I'm running late due to traffic?
How do you keep all of the pumpkins from rotting all month long?
What happens if it rains?
How much are tickets?
This sounds cool, but is anyone actually buying tickets?
Do I have to buy a pass to Old Westbury Gardens or Descanso Gardens in addition to my RISE ticket?
What is The RISE?
What do you do with all those pumpkin guts?
Can my 2 year old come for free?
I have tickets for The RISE and need to add one or two more but it's now sold out for my timeslot. What do I do?
I purchased vouchers on Groupon, LivingSocial, AmazonLocal, or Travelzoo. Do I need to redeem them for tickets to The RISE? How do I do that?
Are strollers or wheelchairs allowed?
Can I bring my pet?
Can I use my library pass?
Are all of your Jack O'Lanterns real pumpkins?
How do I get discount tickets?
Is The RISE an inside or outside event?
The timeslot doesn't say SOLD OUT or WAIT LIST ONLY but when I click on it there are no more General Admission tickets. What's the deal?
Can I change my ticket date / time?
Can I bring a tripod or monopod?
What dates/times are still available?
I missed my date. Can I use my tickets for another day?
Where is the RISE located? How do I get there?
Members: Is it free for members of Old Westbury Gardens, Descanso Gardens, or members of American Horticultural Society?
I'm excited about The RISE. When is it?
How long does it take to carve your Jack O'Lanterns?
How are my tickets delivered?
Do I need to buy my tickets ahead of time?
My tickets won't print. What am I supposed to do?
How do I obtain a refund?
When do tickets go on sale?
Do you offer Military discounts?
Does my 2 year old (or under 2) need a ticket?
Your website is not allowing me to select the number of tickets I want. Why?
Do you have group rates?
I never got the email with my tickets after I placed my order. How do I obtain my tickets?
I signed up to receive a promocode but haven't heard back.
Do you offer military discounts?
Copyright © 2015 by RISE of the Jack O'Lanterns.
515 North State Road
Briarcliff Manor, NY 10510
All Rights Reserved.
Refunds and Exchanges