FAQ - Frequently Asked Questions

General

How long does it take to experience The RISE?

Most people spend anywhere from 45 minutes to 1 hour and 15 minutes on the trail.

What else is there to do at The RISE?

We'll have refreshments and a small gift shop!

Is parking free?

Parking is included in the service fee for your tickets. There will be no additional fees collected for parking when you arrive at The RISE.

Please note that there is a fee for parking at San Diego Zoo Safari Park during their normal business hours. If you visit San Diego Zoo Safari Park during that time you will have to pay for parking. Those who come after San Diego Zoo Safari Park's normal business hours for The RISE will not have to pay for parking. 

Is The RISE scary?

The RISE is more of an art show, not a haunted event. The RISE is a bunch of really cool hand-carved illuminated jack o'lanterns with some really great music behind them! We do have some music that we consider "eerie" but not "scary". It is Halloween, you know! We think it's appropriate for children of all ages but only you can know if it's suitable for your child.

What happens if I'm running late?

If you're a little late for your time you will still be admitted in with your valid ticket.  There are no refunds or exchanges if you miss your date altogether.

How do you keep all of the pumpkins from rotting all month long?

We don't! Each week we have to replace the deceased jack o'lanterns with fresh ones. That's a lot of re-carving!

What happens if it rains?

The RISE is a rain or shine event. In cases of severe weather, we reserve the right to cancel the event and re-issue you a ticket for a different day and time. For more information about our weather policy, click here.

What is The RISE?

The RISE is a unique family friendly Halloween extravaganza featuring over 5,000 hand-carved illuminated jack o’lanterns arranged in artful displays throughout a 1/3-mile scenic trail. The variety of new and exciting themes created each year is sure to impress visitors of all ages. New themes this year include Safari Animals and Cars. We have also added new life-sized dinosaurs made completely out of jack o’lanterns. The entire stroll is a multi-sensory experience that is sure to be a lasting family tradition year after year.

What do you do with all those pumpkin guts?

We recycle it all as green waste!

Can my 2 year old come for free?

Yes! All kids 2 years and under come free! Anyone 3 and older needs a Child, Adult, or Senior ticket. Please note that while kids 2 and under are free for entry to The RISE, they still require a ticket. If you purchased your tickets through our website you will need to select the free child 2 and under option for all children 2 and under in your party.  Children 2 and under will be admitted without a ticket if you purchased your tickets through one of our 3rd party partners including Groupon, Amazon Local, and Goldstar.

Can I bring my pet?

We love pets but, for their safety and for the safety of our guests, we do not permit them at The RISE. Only guide dogs for the blind and service dogs for people with disabilities that have proper vests and documentation will be permitted at The RISE. 

Are wheelchairs allowed?

Wheelchairs are permitted at The RISE, though we do not supply them on-site. While some venues may have wheelchairs available for their guests during daytime hours, we cannot guarantee that they will be made available for use by The RISE. If you require a wheelchair, please make sure to bring your own as we will not be able to provide one for use once you arrive.

Can I use my library pass?

The Old Westbury Gardens pass that you can get from your local library is not valid for The RISE. You must purchase a ticket.

Are all of your Jack O'Lanterns real pumpkins?

We use literally TONS of real pumpkins to make our Jack O'Lanterns. We also use carvable foam pumpkins, called Funkins, as well because they last longer. All 5,000 of our Jack O'Lanterns are hand-carved by our talented staff of carvers.

Is The RISE an indoor or outdoor event?

The RISE is an outdoor event. Be sure to dress appropriately for weather conditions!

Can I take pictures?

Photography is permitted at The RISE however, for the safety of our guests, flash photography, tripods, monopods, and selfie sticks are prohibited. We find that a slow synch or nighttime setting is optimal when taking photos of our jack o’lanterns. 

What dates/times are still available?

Certain dates and times sell out fast.  You may click on the Buy Tickets tab to see which dates and times are still available.

Where is The RISE located? How do I get there?

The RISE will be in FOUR locations in 2015!

New York:
Old Westbury Gardens: 71 Old Westbury Rd, Old Westbury, NY 11568
From New York City using mass transit: Take the Long Island Rail Road to Westbury Station, then a taxi to Old Westbury Gardens, approximately 2.5 miles from the station.

Los Angeles: 
Descanso Gardens: 1418 Descanso Drive, La Cañada Flintridge, CA 91011
About a 20 minute drive from downtown LA.

Santa Anita Park: 285 West Huntington Drive, Arcadia, CA 91007
About a 30 minute drive from downtown LA.

San Diego:
San Diego Zoo Safari Park: 15500 San Pasqual Valley Road, Escondido, CA 92027

Please note that San Diego Zoo Safari Park and the San Diego Zoo are two separate locations! The RISE is located at San Diego Zoo Safari Park in Escondido, CA, approximately 35 miles northeast of the San Diego Zoo. Be sure to follow the address posted above when visiting The RISE at San Diego Zoo Safari Park.

I'm excited about The RISE. When is it?

The RISE will be held on various evenings throughout the month of October.  Advanced tickets are required and are sold on a first-come first-served basis.  To check availability or to purchase tickets, visit https://therise.org/cart. The RISE sells out fast so order your tickets now before they’re gone!

How long does it take to carve your Jack O'Lanterns?

Some take a few minutes, others take up to 20 hours!

How do I obtain a refund?

Once an order is placed, there are NO REFUNDS on tickets unless the event is cancelled and a postponement date was not offered. NO EXCEPTIONS will be granted due to poor weather conditions, scheduling conflicts, illness, or other personal issues. In the event of a cancellation, you will be notified via the contact information you provided upon ticket purchase with instructions on how to obtain a refund. Refunds are only made to the original purchaser and are issued for the value of the tickets only. RISE tickets are transferrable and can be given to friends/family/etc. if you are unable to attend.

Your website is not allowing me to select the number of tickets I want. Why?

This is likely because you are trying to obtain more tickets than what we have remaining for a particular date/time.  You may need to select a different date/time that can accommodate your whole party.

Can I bring outside food?

The RISE will have delicious snacks and beverages available for purchase in the pre-show area. Outside food is not permitted except for those with dietary needs. 

Can I purchase one of the jack o’lanterns I saw at The RISE?

We do not sell any of the jack o’lanterns used on our trail so that we can deliver the same experience to all of our guests throughout the month.

Can I come early?

If you arrive earlier than your ticket time you will need to wait until your timeslot is being admitted so it's best to try to arrive right on time!

I love the music at The RISE! Where is it from?

All songs are written and produced EXCLUSIVELY for The RISE by Donnie Kehr & Stacey Quinealty!

Are strollers allowed?

Strollers are permitted at The RISE, however, due to the size of our trail, double-wide strollers are prohibited. We will be able to accommodate tandem strollers. The RISE does not supply strollers on-site. While some venues may have strollers available for their guests during daytime hours, we cannot guarantee that they will be made available for use by The RISE. Please bring your own stroller from home as we will not be able to provide one for use once you arrive.

How do I commission one of your jack o’lanterns?

All of our artists are committed to creating AMAZING displays for you to see at The RISE! We are very busy carving all month long and, as such, we cannot work on any outside commissions. 

Where may I smoke?

Smoking, including the use of e-cigarettes, is strictly prohibited anywhere on the grounds or parking lots at all RISE locations.

Tickets

How much are tickets?

RISE ticket rates vary depending on the date, time, and location but range from $22-$30. You can sign up to receive a promocode for discounted tickets by visiting therise.org/ghost.  

Do I have to buy a pass to Old Westbury Gardens, Descanso Gardens, or San Diego Zoo Safari Park in addition to my RISE ticket?

You do not have to buy a separate pass for Old Westbury Gardens, Descanso Gardens, or San Diego Zoo Safari Park. You just need your RISE ticket.

RISE tickets are valid for admission to The RISE only. RISE tickets do NOT include daytime admission to any RISE locations. All RISE locations are closed during the operating hours of The RISE.

I have tickets for The RISE and need to add one or two more but it's now sold out for my timeslot. What do I do?

If you need additional tickets for a sold out timeslot, you may join the wait list for that time. We cannot guarantee that any tickets will become available but, if we are able to accommodate your request, we will send you an email with a link to purchase your additional tickets from the wait list.

How do I get discount tickets?

You can sign up to receive a promocode for discounted tickets to The RISE by visiting therise.org/ghost and submitting your email address. An automatic email will be sent to you with your promocode. Promocodes are good for a variable discount of up to 50% off. There are a limited number of discounted tickets available per promocode to select dates and time slots. Tickets sell out quickly so get yours now before they’re gone!

Can I change my ticket date / time?

The RISE has a general no-exchange policy; however, we may be able to honor an exchange request based upon ticket availability as long as certain circumstances are met. Click here to read more about our exchange policy and see if you meet the exchange criteria. RISE tickets are transferable and can be given to friends or family if you are unable to attend your scheduled date and time. 

I missed my date. Can I use my tickets for another day?

Sorry, RISE tickets are only valid on the date and time for which they were purchased.  We do not offer refunds and tickets cannot be exchanged once their original date has passed. 

How are my tickets delivered?

After you place your order, we will automatically email you a link to view/download/print your tickets. You could also login to our website to view/print your tickets. All tickets are delivered electronically and are not sent in the mail. We do not hold or sell tickets at the door.

Do I need to buy my tickets ahead of time?

Yes! We pre-sell all of our tickets so we can limit the number of people who are on the trail at any given time. It's a safety thing. We will not be selling tickets at the door.  You can purchase your tickets by clicking on the Buy Tickets tab at the top of the page. You can also sign up for a promocode to get discounted tickets by visiting therise.org/ghost

Do I need to print my tickets or can I bring them on my smartphone?

If you have a smartphone (iPhone, Android, Windows), you can login to our website upon arrival to pull up your bar-coded tickets. TheRISE.org has a cool mobile site that will display your bar-coded ticket(s). You won't need to download any special apps!

My tickets won't print. What am I supposed to do?

If your tickets won't print and you have a smartphone (iPhone, Android, Windows), you can login to our website upon arrival to pull up your bar-coded tickets. If you don't have a smartphone, write down your order number and bring it to Guest Services upon arrival. You will need to verify the last 4 digits of the credit card you used.

When do tickets go on sale?

Tickets go on sale to the general public in August. Early ticket sales for existing members of Old Westbury Gardens, Descanso Gardens, and San Diego Zoo start in July. For more information on Member’s only discounts and early ticket sales, please refer to the information given to you by your organization.   

I signed up to receive a promocode but haven't heard back.

The promocode email is sent to you immediately after you submit your email address. If you signed up for a promocode and haven't gotten an email back, it's likely in your spam folder. Please check there. If you didn't receive your promocode and it's not in your spam folder, there may have been a typo when you submitted your email address. Try submitting your email address again by visiting therise.org/ghost.

Do you offer military discounts?

Yes!  Active Duty US Military and their families can get a promocode for discounted tickets by visiting http://www.therise.org/military

Do you have group rates?

We may be able to provide a discount for groups of 15 people or more. Please fill out this form for an automatic group sales quote: http://therise.org/GroupSales

I never got the email with my tickets after I placed my order. How do I obtain my tickets?

An automatic email with a link to print your tickets is sent to you right after you place your order. If you placed your order and didn't receive this email, CHECK YOUR SPAM FOLDER.  Be sure to check the email account that you gave us when purchasing your tickets. You can also log in to our website to view and print your tickets using the email address you gave us and the password you created when completing your order.  The login page is here: http://www.therise.org/login

I have tickets for one time and my friends have tickets for another time. Can we all go in together?

RISE tickets are only valid for the date and time they were purchased. Please be sure to coordinate with your group so that you all have tickets for the same time. 

If I get tickets for the last timeslot will I be able to see everything before you close?

The trail closes 30 minutes after the last scheduled ticket time. Those who are still on the trail will be able to finish the walk through at their own pace, however no further entry will be permitted at that time.

Can I pay for my tickets with cash or a check?

All tickets to The RISE are sold online in advance. As such, we cannot accept cash or checks but we do accept all major credit cards. We will not be selling tickets at the door. If you experience any trouble purchasing tickets on our website, feel free to contact our customer service team here: https://therise.org/site/contact

Can you hold tickets for me and I will pay later?

Tickets to The RISE are sold on a first-come first-served basis. There will be no holds placed on ticket orders. 

Memberships

Is The RISE free for members of Old Westbury Gardens, Descanso Gardens, American Horticultural Society, or San Diego Zoo?

Members of these organizations must purchase a ticket to The RISE. Discount tickets are available to members while supplies last by signing up for a promocode using the information given to you by your organization. 

If I purchase a membership/tickets package for Descanso Gardens or Old Westbury Gardens can I get into a sold out timeslot?

If a timeslot sells out of general admission tickets but there are still membership ticket packages available for that timeslot, you may purchase one of those packages. If a timeslot sells out of general admission tickets AND membership ticket packages, becoming a member will not get you into that timeslot. Please select tickets for an available date/time.

If I purchase an Old Westbury Gardens and/or Descanso Gardens Membership with Tickets package on your site, how do I add additional tickets than what comes with the package?

**The RISE is currently NOT bundling tickets along with Memberships to San Diego Zoo Safari Park or Santa Anita Park.**
The RISE currently sells tickets bundled with Memberships to some of our host locations including Old Westbury Gardens and Descanso Gardens. Membership ticket packages come with a set number of tickets to The RISE depending on the membership level you select. These tickets are offered with the membership packages at a discounted rate. You will not be able to purchase additional tickets at this same rate, however, you can add any available regular priced general admission tickets you need to your cart in addition to the membership package you choose.