FAQ - Frequently Asked Questions
What is your question...
LIVING SOCIAL: What is the difference between "Premium" and "Regular" tickets?
How long does it take to experience The RISE?
What else is there to do at The RISE?
Is The RISE scary?
How much are tickets?
Is parking free?
How do you keep all of the pumpkins from rotting all month long?
What happens if it rains?
What happens if I'm running late due to traffic?
This sounds cool, but is anyone actually buying tickets?
What is The RISE?
Do I have to buy a pass to Old Westbury Gardens or Descanso Gardens in addition to my RISE ticket?
Can my 2 year old come for free?
What do you do with all those pumpkin guts?
Are strollers or wheelchairs allowed?
Can I bring my pet?
Can I use my library pass?
Members: Is it free for members of Old Westbury Gardens, Descanso Gardens, or members of American Horticultural Society?
I'm excited about The RISE. When is it?
I purchased vouchers on Groupon, LivingSocial, AmazonLocal, or Travelzoo. Do I need to redeem them for tickets to The RISE? How do I do that?
I have tickets for The RISE and need to add one or two more but it's now sold out for my timeslot. What do I do?
When do tickets go on sale?
Can I change my ticket date / time?
Are all of your Jack O'Lanterns real pumpkins?
I missed my date. Can I use my tickets for another day?
The timeslot doesn't say SOLD OUT or WAIT LIST ONLY but when I click on it there are no more General Admission tickets. What's the deal?
Is The RISE an inside or outside event?
What dates/times are still available?
How do I get discount tickets?
Do I need to buy my tickets ahead of time?
Can I bring a tripod or monopod?
Where is the RISE located? How do I get there?
How long does it take to carve your Jack O'Lanterns?
Does my 2 year old (or under 2) need a ticket?
Do you have group rates?
Do you offer military discounts?
My tickets won't print. What am I supposed to do?
Your website is not allowing me to select the number of tickets I want. Why?
How do I obtain a refund?
Do you offer Military discounts?
I signed up to receive a promocode but haven't heard back.
I never got the email with my tickets after I placed my order. How do I obtain my tickets?
How are my tickets delivered?
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515 North State Road
Briarcliff Manor, NY 10510
All Rights Reserved.