Contact Us

Have a question? Check if your question is here first:

If you still have questions...
Please fill out the following form to contact us. We'll get back to you within 1 business day.

All ticket sales are FINAL. We do not offer refunds and we cannot exchange tickets for different dates or times! We cannot make an exception for one person without making an exception for everyone. Our tickets are transferable so you can give them to your friends or family. The Rise is a RAIN OR SHINE event.

I never received my Tickets email, Promocode email or my Forgot Password email.
CHECK YOUR SPAM FOLDER FIRST BEFORE FILLING THIS FORM OUT. Our system automatically and immediately sends out these emails and a lot of the time they get caught in our visitor's spam folders.
I filled out this form and have not heard back from you.
PLEASE CHECK YOUR SPAM FOLDER. We respond to every inquiry we receive within 24 hours or less. Our email to you is likely in your spam folder. If you do not receive a response within 24 hours, fill in the form again and BE SURE TO TYPE IN YOUR EMAIL ADDRESS CORRECTLY! We cannot contact you if you spelled your email address incorrectly.

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What is 3 + 7?
For the fastest response, please contact us using the form above. We answer all emails within a few hours. When we are outside working on the show, we cannot always return phone calls in a timely manner. You may try to call us during normal business hours at +1 (516) 252-3392 or +1 (818) 639-8981. Please remember that if you reach our voice mail, you will receive a faster response by sending an email than leaving a voice mail message.